Don't take our word for it. Take theirs.
FAQs
It’s crazy affordable, isn’t it? We run a tight ship — everything we do is optimized around efficiency to keep the topline as low as possible. We aren't taking on debt or burning fumes, its just a different playbook. We love business as much as we love yarn, and this is the business model that keeps us fired up!
Nope. No catch. No corners cut. We use the same high-quality yarn bases and professional-grade dyes you’d find from other suppliers. For more details, visit our yarn specs page.
Well that depends. We're growing faster than we can update this faq. To see our current stats, visit our roadmap page.
Every skein is hand-dyed by our team right here in Huntsville Alabama! Isabel — a wife and mother of 2 tiny humans, works to make each of the recipes we use, and then meticulously trains the team on how to replicate them.
We source our yarn bases & dyes from reputable suppliers like Wool2Dye4. We’re picky about what we use, because we know you are too.
At the moment we only ship in the USA. We plan on expanding internationally in the future, though we do not have a specific timeline for that yet.
At the moment we sell fingering, DK and bulky weight yarns. For more details, visit our yarn specs page.
If your package got lost in the mail, contact us immediately. This usually happens due to an insufficient address, which means we will get the package returned to us. We'll work with you to get your corrected address, and mail it back out to you ASAP.
If this is you right now, first of all, we're sorry and we appreciate you. The last thing we want is for our customers to have a bad experience, and we understand how frustrating yarn drop can be.
Every week we have roughly three thousand customers visit our website for yarn drop, but only ~250 of you are able to snag some yarn. Sometimes our drops last a few hours, sometimes they last a few minutes. But in either case, many of you aren't able to get the yarn that you want.
If this is you, please contact us and allow us to work with you to find a solution. We care deeply about your experience with our business and would be honored for the opportunity to make things right.