Privacy Policy

Sandhill Yarns LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://sandhillyarns.com (“Website”), use our online store hosted on WooCommerce, and interact with automated services facilitated by n8n.

By using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect both Personal Information and Non-Personal Information:

a. Personal Information

We may collect the following data from you:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment details (processed securely through third-party providers)
  • Order history and cart activity

b. Non-Personal Information

This includes:

  • Browser type and version
  • IP address
  • Device identifiers
  • Referring website
  • Pages visited on our Website
  • Time spent on each page

2. How We Collect Information

We collect information in the following ways:

  • When you make a purchase or attempt to make a purchase
  • When you sign up for our newsletter or email list
  • When you contact us via forms or email
  • Through cookies and similar tracking technologies
  • Through automated systems (e.g., n8n workflows) that process tasks like order confirmations, shipping updates, etc.

3. Use of Information

We use your information to:

  • Fulfill and manage orders
  • Process payments and issue refunds
  • Provide customer support
  • Send order updates and marketing emails (with your consent)
  • Improve our Website and product offerings
  • Detect fraud and prevent abuse

4. Automations via n8n

We use n8n, a workflow automation platform, to help us process orders, trigger email notifications, and manage certain back-end tasks. These automations use your data only as needed for the relevant action (e.g., sending a tracking number), and all workflows are secured and compliant with data protection standards.

5. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share your data with trusted third parties in the following circumstances:

  • Service providers such as WooCommerce, payment processors, and shipping carriers
  • Compliance with laws if required by legal processes
  • Business transfers in the case of a merger, acquisition, or sale

Each of our third-party service providers has its own privacy policies and complies with applicable data protection regulations.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, understand usage patterns, and personalize content.

You can control or disable cookies through your browser settings, but this may affect the functionality of our Website.

7. Email Communications

By subscribing to our email list, you consent to receive promotional messages from us. You can unsubscribe at any time by clicking the link at the bottom of any email or by contacting us directly.

Transactional emails related to your orders will be sent regardless of your marketing preferences.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict certain types of data processing
  • Withdraw your consent at any time
  • Lodge a complaint with a data protection authority

To exercise these rights, please contact us at isabel@sandhillyarns.com

9. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law (e.g., tax or accounting obligations).

10. Security

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is 100% secure.

11. Children’s Privacy

Our Website is not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

12. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page, and your continued use of the Website constitutes acceptance of those changes.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

Sandhill Yarns LLC
Email: isabel@sandhillyarns.com
Website: https://sandhillyarns.com